Return Policy (EN)

RETURN & REFUND POLICY

1. GENERAL CONDITION

A Purchaser hereby fully acknowledges and agrees that LINE SHOPPING (hereinafter referred to as the “Service Provider”) is an owner, a developer, and an operator of the service as a platform for supporting and aggregating goods/merchandises in order to facilitate the purchaser to contact and purchase such goods/merchandise from a Seller. Thus, please keep in mind that when the Purchaser buys the goods/merchandises in LINE SHOPPING, the Purchaser purchases such goods/merchandises from the Seller not the Service Provider, and the Service Provider is neither an agent nor an operator of the Seller. However, in order to give the Purchaser a good experience in using LINE SHOPPING service, the Service Provider will assist in proceeding for such regard whereby the Purchaser must comply with the following terms and conditions.

2. CONDITIONS FOR refund & RETURN WITHIN 7 DAYS

Within 7 (seven) days from the date on which the Purchaser receives the goods/merchandises, the Purchaser may submit a request to the Service Provider through @lineshoppingth or make a direct request to the store through the LINE Official Account of the Seller for return and refund, except for certain types of the goods/merchandise specifically stated by law. In this respect, the Service Provider will contact the Seller to consider the request after receipt of the Purchaser’s request. Nevertheless, the Service Provider recommends that the Purchaser should contact the Seller directly for better management and shortening the process.

When the Service Provider and the Seller consider and accept the refund request (including the determination of a party who must bear the cost of returning the goods/merchandise), the Purchaser may return the goods/merchandises to the Service Provider’s headquarter or the Seller’s address. However, the Service Provider recommends that the Purchaser return the goods/merchandise to the Seller’s address as specified by the Service Provider or the Seller for better management and shortening the process unless the Seller notifies an intention of picking up such goods/merchandise at the domicile of the Purchaser by himself/herself. In such case, the Purchaser must maintain the goods/merchandise in an appropriate condition.

3. CONDITIONS FOR REFUND & RETURN AFTER 7 DAYS

The Purchaser cannot submit return and refund requests to the Service Provider and the Seller after a 7-day period from the date on which the Purchaser receives the goods/merchandise except otherwise specified by the Seller or the Purchaser has a reasonable ground to return and refund due to the Seller’s fault, i.e., the goods/merchandise received is incorrect or has already expired, the goods/merchandise cannot be utilized as described by the Seller or any other reasons not caused by the Purchaser’s fault (In this regard, the store’s warranty terms will also be considered).

In such case, the Purchaser may submit a request to the Service Provider through @lineshoppingth or make a direct request to the store through the LINE Official Account of the Seller for return and refund. In this respect, the Service Provider will contact the Seller to consider the request after receipt of the Purchaser’s request. Nevertheless, the Service Provider recommends that the Purchaser should contact the Seller directly for better management and shortening the process.

4. RECOMMENDATION FOR SUBMITTING A RETURN AND REFUND REQUEST

4.1 To make it easier and fairer for the Service Provider and the Seller to consider the return and refund requests, the Purchaser should examine and ensure that the goods/merchandises (including any free goods/merchandises such as the accessories that attach therewith) must be returned to the Seller in the same condition that the Purchaser received at the time of delivery. In addition, the Service Provider recommends that the Purchaser should take a video of the goods/merchandise received from a courier starting from the condition before opening the parcel until the process of opening the parcel and seeing the goods/merchandise as well as taking a video or a picture of the condition of the received goods/merchandise as evidence.

4.2 The Purchaser may not be able to request for return and/or refund due to change of mind unless the Seller specifies otherwise in the return and refund policy of the Seller.

5. TERMS AND PERIOD FOR REFUND

5.1 In the event that the Seller allows the refund request and: (1) the Purchaser paid the goods/merchandises by credit/debit card or an e-wallet of Rabbit-LINE Pay or any other payment methods as designated by the Service Provider (except for the transfer of money to the Seller’s bank account or cash on delivery methods); and (2) the Seller has yet to change the status of delivery of the goods/merchandises in a ‘Mark-as-shipped’ for such purchase order, the Purchaser will be refunded via the payment channel that the Purchaser previously selected within 15 days but up to 45 days (if the Purchaser pays by credit or debit card). Nevertheless, if the Seller has already changed the status of the delivery or the Purchaser paid by money transfer to the Seller’s bank account or cash on delivery (COD), the Seller will refund by transferring money to the Purchaser’s bank account within 15 days.

5.2 In the event that the Purchaser (either intentionally or negligently) causes the returned goods/merchandise to be defective, damaged, or unusable which are not the Seller’s fault, the Purchaser may not receive a full refund as paid for the purchase of the goods/merchandise. In this respect, the Service Provider and the Seller will consider this issue on a case-by-case basis.

6. REQUEST FOR PURCHASER’S PERSONAL INFORMATION

6.1 The Service Provider would like to inform that in order to consider the refund request, it is necessary to verify the identity of the Purchaser to ensure that the Purchaser and the refund requester are the same person. Therefore, the Service Provider may request various personal information or documents from the Purchaser, such as a copy of the identification card or passport, a copy of the passbook, a receipt of the money transfer, contact number, or email address via the LINE Official Account of the Seller from which the Purchaser ordered the goods/merchandises on LINE SHOPPING platform.

6.2 The consideration of the personal information request under section 6.1 may vary according to the type of payment channel or bank as selected by the Purchaser for payment. The Service Provider recommends that the Purchaser should keep all evidence related to the purchases transaction and should not delete the LINE application or block the LINE Official Account of the Seller in which the Purchaser ordered the goods/merchandises since the Service Provider must use such channel to request information in relation to the refund request from the Purchaser.

6.3 The Service Provider reserves the right to reject a refund request if the requester is not the same person who purchased the goods/merchandises or if the submitted documents are incomplete or incorrect. Additionally, the Service Provider may reject the refund request if the Service Provider does not receive complete and accurate documents within 90 days from the date on which the Seller approves of such refund and return request.

7. COMMUNICATION BETWEEN PURCHASER AND SELLER

The Service Provider encourages the Purchaser and the Seller to communicate with each other in the case of any problem of transaction for better management and shortening the process.

Should you have any further inquiries please contact us at @lineshoppingth

Announcement Date: 22 November 2022

First Amendment Date: 12 May 2023